Shipping & Returns

All orders fulfilled by Sidewalk Fulfillment Services.

Shipping: 
Orders will generally be processed within two to five (2-5) business days, but may take up to ten(10) business days. Weekends and Holidays are not business days. Items out of stock or on backorder may require a slight wait..

Please note the following: 

Your desired shipping method goes into effect AFTER your entire order is processed. 

If you select "USPS Priority" 1, 2, or 3 day shipping, we CANNOT guarantee you will get these items in those time periods. This IS NOT expedited shipping. Instead, the postal service has renamed their priority mail services but does not guarantee that these services will deliver in the time stated. Again, this IS NOT expedited shipping.

Please see below, directly from USPS: 

"In most cases, the expected delivery date printed on your receipt or provided at checkout will reflect a delivery time of 1, 2, or 3 business days and is based on origin, destination, and drop-off time. The expected delivery data does not come with a money-back guarantee."

Domestic:

You will receive an email from Sidewalk with a delivery confirmation number, indicating that your order has been shipped. Orders shipping via USPS and should arrive within three (3) to seven (7) days. If you haven't received your order within 21 days of shipping, please email us with your name, account email address, and transaction number, and we will do our best to track down your order. Claims for lost, damaged, or stolen packages cannot be processed if it has been more than 90 days since your order has shipped. 

International:

If you haven't received your order within 45 days of shipping, please email us with your name, account email address and order number, and we will file a claim with a third party insurance provider. Claims for lost, damaged, or stolen packages cannot be processed if it has been more than 90 days since your order has shipped.  At this time, the following countries are NOT covered under our third party insurance provider.

USPS

First class international USPS orders can take up to 8 weeks to arrive at their destination. International orders may have customs charges attached depending on the country that they are imported to. Please be advised that we do not oversee these charges and have no control over them, nor can we quote them during the checkout process. 

UPS Express Saver Paks will arrive in 2-4 days after shipment.  These packages are tracked all the way to your doorstep.  

Returns:
All items must be returned within 30 days of the confirmed shipping date for domestic orders and 90 days for international orders. Returns made within 7 days of delivery are eligible to be returned with no restocking fee, except for made-to-order items, which carry a restocking fee of 25%. All returns must be unworn, unwashed, undamaged, and in a condition suitable for resale. The purchaser will be responsible for all shipping charges. Restocking and shipping charges are waived solely for errors on our part or for defective merchandise. We reserve the right to refuse returns that do not meet these criteria or are otherwise unsellable. If you wish to return an item, please contact us to receive an RA# and further instructions on the process.